December 1, 2025 - Comments Off on Big Tech and the Big Game of Exclusion
Big Tech and the Big Game of Exclusion
By Zainab Durrani
Zainab K. Durrani is a digital rights advocate and currently an MSc (Data, Inequality and Society) candidate at the University of Edinburgh
Strands of exclusion
The right to occupy public spaces is universal, stemming from the base concepts of equality amongst races, genders and socioeconomic classes. Yet, a host of institutional frameworks and deep-seated biases have been employed to keep certain sections of society out.
The U.S government’s practice of redlining minority or low-income community areas on maps, to demarcate and then discriminate against them, has been widely studied and its impact lasts to this day. Through this practice, home mortgages and other financial loans were denied to people of color.
“Historical redlining is linked to increased risk of diabetes, hypertension, and early mortality due to heart disease with evidence suggesting it impacts health through suppressing economic opportunity and human capital, or the knowledge, skills, and value one contributes to society, as per the authors of this paper, depicting the pervasiveness of such systematic othering.
Similarly, hostile architecture practices are employed in many parts of the world to discourage or rather eliminate options for homeless folks to find spaces to exist safely when exposed to the elements or just pass the night. They are seen as unwanted and unsightly and the idea is to remove them from visibility.
The concept of social exclusion can take many shapes, including physical or systematic obstruction as demonstrated above, or it can be made a part of the building blocks of the digital spaces we all now find ourselves entrenched within.
Indeed, a United Nations Special Rapporteur report from 2019 states that, as public spaces are no longer limited to strictly physical spaces, “that public powers, to fulfil their human rights obligations, may need to take measures to ensure access to and participation in cyberspace for all”. These measures, at the very least, need to enable safe and equitable participation. However, this bid to ensure universal engagement is intrinsically at odds with the capitalist nature of the tech ecosystem.
Big bad Big Tech
That Big Tech is seen as a colonizing entity in today’s world is reason enough to question their operational practices and demand transparency, even if outright accountability seems too far-fetched. The role that has been played by Western-centric monoliths such as Meta and Google, two of the Big Five tech players in the world, over the past two decades in furthering online harms with very real-world consequences has by now been well-documented. Reports from Pakistan alone paint a dire picture as to the state of content moderation within these platforms. These ‘global’ policies, when applied to the cultural contexts of the Majority World, spell chaos in terms of human rights infringements and further the harms of tech-facilitated gender-based violence (TFGBV). As per digital rights advocate Shmyla Khan, “...especially when it comes to women and minorities from the Global South, there’s even much more of an intersectional issue here. It's not just about gender; it's often completely (that) the experiences of a particular community are just excluded and it shows up for example in content moderation conversations and now in generative AI and the kind of output that it produces, (which is) often based on stereotypes and (is) discriminatory”. She also notes that whether it's in the context of social media or throughout the history of science and technology, women and minorities have always been placed in the margins or not been thought of at all. An example she provides is that when we look at social media design or tech design, a lot of times the specific needs of a particular group in terms of safety or representation end up being completely invisibilized. She posits that this is because those constructing these systems and the data that they are then trained on are often biased in the favour of a cis male or white male experience which ends up excluding other identities, resulting in either active or indirect discrimination as a result of such technology.
This point of view, coupled with the fact that three of the eight richest male CEOs in the world are that of X (formerly Twitter), Meta and Google with estimated wealth in actual billions, identifies the power dynamics pretty clearly, given that they make an excellent case-in-point as symbolic representations of the privileges accorded to those in the upper echelons of the sociocultural hierarchy in terms of gender and in some instances, race.
The oligopoly of large public tech platforms gains immensely from the surplus behavioral data that is churned out through users from the Majority World and yet they have yet to see proactive measures to include them as a part of the target audience and actually be able to access effective protections.
Going a layer deeper, the internal systems of these platforms have been profiling users based on entirely profit-maximizing metrics, to no one’s surprise, for the betterment of their own and partner advertising companies’ profit margins.
An inquiry by Bivens and Haimson on ‘Baking Gender into Social Media Design’ from 2016 explores ten English-speaking social media platforms by looking at user-facing gender category design strategies within them. These include Google+, Facebook, YouTube, Twitter and LinkedIn among others. This deep-dive illustrates that not only, as a user, is your interaction with these platforms a stepping stone into studying your life and personality by virtue of the extractive data practices employed, but that your self-identification is treated as worthless by their systems.
One of the most impactful statements from their findings encapsulates the evident difference in vantage points between user and platform by highlighting the disconnect between the offer (i.e why social media companies lay out the gender categories) and the use (i.e. the drivers of user behaviour such as motivations and desires) of choosing particular gender options.
The article states that social media platforms like to position themselves as neutral spaces curated specifically for users’ benefit, masking their primary goals of generating, capturing, and controlling user data, thus affording platforms greater power as the host of today’s golden goose: our collective data.
In looking at data categorization as a monetarily advantageous practice, the article notes that the advertising industry has embraced the capacity of market segmentation to “look for splits in the social fabric [of society]” as phrased by Joseph Turow, and to then exploit those splits for fiscal gain. This is in the context of social media companies acting as the bridge between advertisers and consumers, utilizing their platforms as data collection centers for the advertisement sector. So when Facebook or Twitter provides sections for self-identification of gender on their sign-up pages, it is more a formality than a legitimate space for expression. This is evidenced by how regardless of what a user enters as their gender, the analytics behind the scenes gather and collate data as per the gender binary. So at the backend of the system, your choices determine whether you are registered in the system as male or female, based on your activity (browsing, type content consumed etc.) on the platform. This is done keeping in mind that these binary categories provide ‘two large and profitable’ groups, reinforcing the purely capitalist framework these companies operate out of. A key perspective to note here is that simply put, being misgendered or excluded from both online and offline spaces is harmful for gender minorities, leading to increased stigma, negative mental health effects and in some cases, grievous bodily harm or death. Real-life exclusion for gender non-conforming individuals that is fairly common is the access to public services that is impacted based on where you identify yourself within the gender spectrum. Public bathrooms, for instance, with male/female labeling are reductive and an avenue for harm for transgender folks if they are seen as being the ‘wrong’ gender for the facility they are using. The right to healthcare is universally acknowledged and yet hospitals which provide life-saving services have also been known to discriminate, even in life-threatening, emergent situations. The bias against non-binary folks is so pervasive that in one horrifying instance in 2016, such prejudicial behaviour led to the death of a transwoman in Peshawar. Alisha, a transwoman who was shot eight times, succumbed to her wounds as a result of not receiving intensive medical care on time, instead her attendants had to address questions on whether she was a dancer and if she had HIV, while arranging for a private room as neither the male nor female ward was willing to accept her.
Looking at it from the perspective of those who do not fit or wish to fit in the binary construct, this emerges as a practice of erasure. As Bivens and Haimson frame it: “the production of gender as a binary category obstructs viable social life for those in our non-binary world who do not fit static and narrow constructions of gender identity.” This is marked by not only social exclusion and deprivation of key public services as highlighted above but the building of economic barriers that debar upward mobility. In Pakistan for instance, as a fallout of colonial attitudes, this has materialized in the form of begging and sex work being the key sources of income available to the transgender community. In other regions as well, as indicated by this study from the USA, transgender folks were found to possess lower income levels and elevated physical and mental health risks, compared to their cisgender counterparts.
In doing so, Big Tech is cementing its status as a neo-colonizer in today’s age, mirroring the colonial history of conventional empires of yore by redrawing the conceptions of gender as per its own understanding, thereby furthering inequality in today’s age. While their reaction came from conflicting sensibilities and the need to control, the Britishers rule over the Indian subcontinent resulted in draconian laws such as the Criminal Tribes Act (also known as the Eunuchs Act), stemming from their moral panic and the apparent ‘ungovernability’ of the transgender community. This is the same community that served as venerated advisors to the Mughal Empire prior to the East India Company’s advent and has faced severe socio-economic exclusion since.
From providing free platforms in the early aughts for social connectivity to slowly merging the control of dominant market shareholders into one oligopolistic blob, the effect is that it is now virtually impossible to engage in present day life without having to conform to the terms and conditions laid out by Big Tech. Very few workplaces, for instance, can do without the connectivity afforded by Meta, G-suite or Outlook.
Given that this is the measure of their hold over our lives, it is not a long shot to lay out the lack of consent involved in engaging with their social media and digital platforms. And when those platforms ignore self-identification, disengage human presence from content moderation practices and fail to account for the violence they are more or less allowing by omission, it amounts to an egregious and wilful ignorance. Which incidentally is also doing a great job of helping them line their pockets and control key infrastructure of the internet, furthering their hegemony.
True to form, in January of this year, Meta released an update to its hate speech policy which now appears to actively allow that very category of speech. Gone is the clause saying you cannot compare women to "household objects or property." Also removed is a prohibition on claiming that there is "no such thing" as a trans or gay person, reports the Independent, while also flagging that the document Meta uploaded is a public-facing summary. The internal workings of content moderation rules of the tech giant are far less transparent, no matter how deeply they impact a sizable chunk of the global population. This action however draws a stark comparison to Meta (then Facebook)’s 2014 announcement of introducing 56 new gender categories for users to identify themselves from within, in the midst of a trans rights campaign in North America, seen by Bivens and Haimson as a sign that advocacy can impact rigid programming practices. That is a far cry from the status quo today.
By allowing a range of vile permutations to fester legally on its platforms in the name of free speech, Meta is strengthening its legacy of inducing harm to already vulnerable and impacted communities.
Identity politics
If we bring our focus to this corner of the world, i.e. to Pakistan, women face tangible harms, both in online and offline spaces. This is an undebatable fact, evidenced by our abysmal Global Gender Index rankings, year after year. A step further is the danger baked into the identity of the transgender community through decades of socioeconomic rejection and treatment as society’s pariahs. The fruition of many community members’, activists’ and lawyers’ efforts over the years culminated in 2018 in the Transgender Persons (Protection of Rights) Act. After three years, in 2021, this Act was met with a nefarious campaign alight with disinformation and deceit, leading to a sharp increase in violence and even fatalities within the trans community. While this may be different in form from what has been discussed above, the parallel being drawn is to the erasure of identity. As per Bivens and Haimson: “While a social media sign-up page is unlikely to be the first time that a trans or gender non-conforming person has encountered social practices that exclude their identity or reify the gender binary as the only viable option, clicking a box for one binary gender or the other can still be an emotionally harmful or stressful experience”. This is especially the case when social networking sites premise the experience of engaging with their portals on the notion of building a digital identity. Today, that identity is not only being stripped of protections through sweeping changes to content moderation policies but also being exploited ‘behind the scenes’ within the internal processing of behavioral data that fuels the vast profitability of Big Tech.
The harms we are seeing emanate from keeping a purely capitalist approach to enhance data production at the cost of very human lives has only worsened since the active propagation of generative AI. Shmyla Khan notes that though initially there were some safeguards and guardrails put in place after years of hard work put in by women's rights activists and activists from the Global South in order to keep biases in check, “a lot of that is also being rolled back and replaced by automated systems that have a veneer of neutrality around them which most technology does”. In line with what Bivens and Haimson stated on how gender categorization is treated as within internal metrics, she shares that technology “flattens existing biases that would otherwise exist and this is really, really dangerous and being exacerbated by automated systems in AI where they are less transparent. It’s harder to check and challenge the ways in which these biases come up”.
What exactly a cogent call to action here would be is difficult to say, given the rapid speed at which harms are not only being experienced but deepening. However, this much is clear that matters continuing as they are would be ruinous for those kept on the fringes. The online-offline continuum means that technology only serves to strengthen the discrimination that exists in the analog world, aided by a profit-maximising, neo-colonizer mindset. The very first task in moving forward, this author contends, is recognizing our rights and increasing awareness of the level of accountability owed to us as the producers of the prized data that powers Big Tech. Our ability to demand our rights lies foremost in knowing them.





























