December 16, 2025 - Comments Off on National Assembly Lawmakers raise doubts over PTA’s user-satisfaction claims

National Assembly Lawmakers raise doubts over PTA’s user-satisfaction claims

The Pakistan Telecommunications Authority (PTA) recently came under serious scrutiny after lawmakers from the Standing Committee of IT and Telecommunications criticized the regulator over deteriorating quality of internet services. The government specifically criticized recent statistics publicized by the PTA citing a 99% success rate in complaint resolution and 85% customer satisfaction. This data was rejected outright by lawmakers who stressed regional inequalities in internet coverage, deteriorating internet speeds, and lack of fiber connectivity. The PTA was urged to be more proactive in encouraging rural connectivity and internal governance reforms.

Published by: Digital Rights Foundation in Digital Rights Tracker

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