The Pakistan Tax Bar Association (PTBA) has raised concerns over gaps in the Federal Board of Revenue’s (FBR) digital tax system, urging immediate reforms to improve alignment with legal frameworks and enhance taxpayer facilitation. In a formal submission to the FBR chairman, the association highlighted issues such as inconsistencies between digital processes and statutory provisions, incomplete system integration, and the absence of mechanisms for correcting digital records.

PTBA proposed a series of recommendations, including full alignment of laws and regulations within the IRIS system, integration of HS codes, and the establishment of a transparent, time-bound grievance redressal mechanism with a 48–72 hour resolution window. It also called for clearer accountability between FBR and Pakistan Revenue Automation Limited (PRAL), as well as public disclosure of system performance indicators such as uptime and error rates.

The recommendations underscore broader concerns around digital governance, system transparency, and accountability in Pakistan’s ongoing digitisation efforts, highlighting the need for robust infrastructure and user-centric reforms to ensure trust and efficiency in public digital services.